Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense. Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.
We only Ship product to confirmed addresses. The address has to confirm via PayPal. If the shipping address is not the same as the billing address connected with you ATM/Debit/Checking Account it will not confirm. Shipping inside the US may take 2-3 business days. For regular shipping outside the US please allow 6 to 10 business days. All shipping fees will be $10 Flat Shipping Rate, shipping outside the US $25 per bundle including taxes as well.
No refunds will be permitted. If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.
From time to time, Her Dream Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:
Requests must be made within 2 calendar days from the date of purchase. Any exchange request after 2 calendar days will not be honored. For U-Parts, requests must be made within 3 calendar days.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. According to Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
Merchandise must be in its original condition. Any merchandise that is received without zip ties will be returned to the client without an exchange of product.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back using our preaddressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
How many bundles do I need?
We suggest :
Length “14-16” Inches 2 bundles Or More
Lengths “18-24” inches You Need 3 bundles Or More
Lengths “26-30” 4 bundles or More
Lengths 30″-Up”-5 bundles or More.
Does the Hair Tangle?
No the hair does not tangle.
Can Her Dream Hair be dyed?
Her Dream Hair hair is 100% virgin Human Hair therefore it can be bleached, rinsed, dyed all different shades and hues of blondes, browns, reds, even fruity colored tones such as purple, blue and pink (it is STRONGLY SUGGESTED that a licensed professional color it for you.
Can I have Her Dream Hair Dyed/Colored before having it shipped to me?
We do not color bundles before shipping. The customer is responsible for finding a licensed stylist to color the hair for them once they receive it.
Can Her Dream Hair blend with my natural hair even though its so silky?
Her Dream Hair can blend with every texture of hair from every ethnicity. If you don’t feel your hair will blend or it isn’t long enough to blend we sell closures made of the same great quality as our Her Dream Hair Bundles.
What is the difference between silk base and lace closures?
Silk bases are not as breathable, are not transparent, and come with a base that mimics the scalp. A Silk Base Closure is a closure piece that is worn usually with a weave to give a natural looking hair line. The Silk Base material creates a scalp for this closures and therefore can be parted and styled in any matter. There are no knots which therefore creates an illusion as if the hair was growing from your scalp. The Silk Base Closures is commonly attached onto a cornrow base. Silk Base Lace Front Closure is an essential for a truly undetectable weave
Lace Closures are breathable, transparent, and allow the color of your natural scalp to show which make it more comfortable to wear. Lace closure are easier to apply and it lays the flattest.